Refund Policy – Singular Themes
At Singular Themes, we strive to provide high-quality digital products. Since our themes are downloadable and non-tangible goods, we have specific guidelines regarding refunds.
1. Nature of Digital Goods
All products sold on https://singularthemes.com/ are digital. Once a theme is downloaded, it is considered delivered and used. Please review all product demos and descriptions carefully before making a purchase.
2. Refund Conditions
Refunds may be considered under the following circumstances:
- The product is proven to be defective or not working as described
- You made a duplicate purchase
- The item was not accessible or downloadable, and support was unable to resolve it
3. When Refunds Are Not Offered
Refunds will not be granted if:
- You no longer need the theme
- You made the purchase by mistake but already downloaded the file
- You were expecting features not advertised in the product description
- You lack the technical skills to set up the theme
4. Submitting a Request
Refunds must be requested within 7 days of the original purchase. If your request meets the eligibility criteria, it will be processed within 5 business days.
To submit a request, please use the contact form available on our website. Include your order number and a detailed explanation of the issue.